The otherside of Offshoring (2)

Continuing from the last Post ..................
In my view offshoring will continue due to the following arbitrages that make the world services market imperfect.Doing justice to my education I have developed an acronym .
It's "SPALID" arbitrage........... ( Help me devise a better combination)

Spatial
Process quality
Labor
Attitudinal
Intellectual
Demographic

One can get enough material on the web regarding the S ,P ,L and to some extent D and off late I .So will not increase the load for google search algorithms ..But I will touch upon Attitudinal aspect first.
A typical Indian at onsite slogs a lot for meeting a delivery deadlines .But the client person doesnt simply care much about it. If it's world cup football time he will go to watch football . Same for Christmas etc.......It's the so called earned leaves .........
personal aggrandizement comes first in most of the cases barring some extreme ones.but the situation is totally different back home in India .
What I am trying to drive at is that "Even if I am a vendor employee ,I am also committed to deadlines and I expect the same from the client." At the end of the day , I will be the happiest person in this world ,if the job is well done.....

While it might not be an initiator of offshoring ,but it will continue to be a lubricator.

Second Process Quality:
The success to offshoring is documentation ,documentation and documentation and more of it

This is required to
1) Make knowledge independent of individuals
2)Smooth transition between client -vendor ,vendor-vendor ,peer-peer ..
3)Effective tracking

One of my clients ( other local vendor complained) complained that "ur ( indian ) Use cases are text heavy and lot of duplications of info .............. " and this is a cultural issue.( read diff between Indians and the locals)

me - So what is the problem ? the objectives of the text heavy use cases were 1) to reduce the no of documents that our developer needs to refer while going through the same.
And 2) to document everything so that a new person in a project team can start delivering on day one..... ( meaning I don't care if u leave tomorrow) .......
Though he did seem to be convinced , he posed a difficult question to me .

"If you make all the processes independent of the individual and he doesn't have any competitive advantage being there& done that , then how u keep ur employees motivated??"
Honestly I didn't have any convincing answer........

A point to ponder for the BPO and Software vendors in India .....

The otherside of Offshoring

I Was talking to a client person who has become closer to me.
Him ... "See I am 45, and the people from India are half of my age doing the same work. I cannot compete with them .they are hungry for work (they can work 9 am to 9 pm) and they are motivated and they never say "No" to anything. At this age I don’t have the motivation also to work like hell and compete with them. U know they don’t stay here for more than 2 years but the problem never ends there. There is another set of Indians with similar personal and professional profile takes over …
How long this would continue?
I know "many experienced local developers are in no comparison with the kids from India in terms of quality . I refer them as kids because they are actually kids. (Half of my age...) "

For him, job insecurity looms large ………….What is the deeper malaise?? What r the drivers? What is the impact of this invasion of Indians? More on next blog

I have the knack of coming up with flashes of brilliance in terms of literary out puts.
In my highschool/engg days ,through creative writing ,often stemmed from grasp of inner realities with superfluous English vocabulary. So thought let's try blogging .Though not a serious thinker on small issuses ,I just now decided to pen them down . So came to this world of blogging… .Hope the stream never ends